Content QA Manager

San Ramon, United States

Looking for a Content QA Manager to manage a team of content quality assurance specialists responsible for several large eCommerce sites. We want an innovative problem solver who is equal parts, team lead, proofreader, and AEM author to ensure that our content is executed flawlessly in all languages and locales. Ideal Candidate will have exceptional attention to detail and a passion for quality.

Your team will manage a high volume of work, partner with numerous stakeholders and teams to ensure product launches will go smoothly in 24 languages and 40+ locales. He/She should be results-oriented, process strong, and self-driven. He/She should have great verbal and written communications, are cool under pressure but with a sense of urgency.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities


  • Lead and manage a team of content QA specialists
  • Assign projects and manage the day-to-day workload of team members
  • Implement workflows in AEM to ensure top speed without compromising accuracy
  • Work closely with content authors, site leads, and project managers to ensure team members complete work to a high quality, on time
  • Populate and edit content within AEM
  • Understand and be able to interpret brand guidelines and apply as needed
  • Train new members on our processes and systems
  • Enforce brand voice requirements
  • Highlight all project risks and recommend the best path forward
  • Traffic issues between team members until resolved
  • Verify that issues have been successfully resolved after being reported as fixed
  • Build relationships across various teams and functions to drive results
  • Develop a solid project management process for delivering world-class digital content on time and on budget

Requirements


  • Highly organized, strategic thinker, with the ability to make an impact
  • 5+ years content QA experience
  • Exceptional attention to detail
  • Experience with multilingual eCommerce sites
  • Proven ability to inspire, coach, train, and develop employees
  • Strong project and content management skills and keen understanding of website content process
  • Ability to coordinate and execute multiple projects on tight deadlines
  • Knowledge of Agile and Scrum processes
  • Ability to work cross-functionally in multiple time zones to deliver amazing work
  • Understanding of generally accepted QA processes and procedures
  • Ability to thrive in a fast-paced, high-volume environment and adapt quickly to changing priorities

What We Offer


Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year and much more.

More

Perks


Unlimited

Time-off


Health, 401K & Retirement

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